Refund policy

You can always contact us for any question at sprkledesignsuk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us IMMEDIATELY if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns unless stated above.  However, if you any issues we will deal with these on a prompt case by case situation.

Refunds due to damage,  defect or incorrect items.
We will notify you once we’ve received and inspected your damaged,  faulty or incorrect item and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.